SHIPPING AND RETURNS
Shipping Policy
All orders made on Lievik Atelier will be delivered from Monday to Friday, between 12 PM and 3 PM, facilitated by DHL or Pos Indonesia (for international delivery) and JNE (for local delivery). The shipping costs may vary based on delivery destination. Orders initiated through our web-shop will be processed and dispatched within 1-7 working days.
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Although we strive to expedite the shipping process, we cannot assure precise delivery times as third-party services handle the deliveries. Rest assured, we'll make every effort to swiftly process and ship your order.
Once the order is shipped, an email containing tracking information will be sent to you. It's important to note that we are not responsible for any lost or damaged shipments. During sales and public holidays, please anticipate slightly longer delivery times.
Return & Exchange Policy
At this time, we regret to inform you that we are unable to offer refunds or returns. However, if you experience any issues with your order, please do not hesitate to contact us and we will do our best to resolve the matter for you. Thank you for your understanding.